FAQ

ORDERS & SHIPPING

Orders will ship within 3-5 business days of order confirmation, unless otherwise indicated. Upfront payment is required for all purchases. Orders will ship insured via USPS.

RETURN & REFUND POLICY

I accept all returns or exchanges within 14 days of purchase. I reserves the right to deny unreasonable repairs, returns, and exchanges. The piece MUST be in saleable condition and in its original packaging. All sale items and custom items are final sale. No refunds, exchanges or credit will be given.

 REPAIRS

I will make all reasonable repairs on items for up to 1 year after date of purchase. Please email me with a description of the repair, and I will be in touch with you to discuss. The customer is responsible for shipping costs to and from the studio.

If you lose an earring, I will make a match at ½ the current cost of the pair + 20% service fee. Customer will need to ship the remaining earring to the studio to make an accurate match. Please ship to: PO Box 1023 Carrboro, NC 27510

JEWELRY CARE

Caring for Sterling Silver Jewelry

Sterling silver will tarnish naturally over time but can be cleaned easily with a soft cloth and silver polish. Wear your silver jewelry often and keep out of humid areas (like the bathroom) to reduce tarnishing.

Caring for Oxidized Sterling Silver Jewelry

The black color of oxidized sterling silver is achieved by applying a special treatment to the surface of the metal. With time and use, the finish will wear away creating a new patinated finish. To maintain the black color as long as possible, DO NOT polish with a cloth or attempt to clean the oxidized surface.

Caring for 14k gold Jewelry

Fine gold required little care. Polish with a soft cloth occasionally to remove oils and bring back luster.

PRIVACY POLICY

I makes every effort to protect your privacy and the confidentiality of your personal account information. On occasion, I will use the email address you provide to send updates or to contact you when necessary. You may opt-out of receiving mailings at any time.

Comments are closed.